return policy
Clara Kasavina proudly stands behind the design and quality of our products. Your order will be made especially for you by hand. If for any reason you are not satisfied with your purchase, you may return it within 5 days of the merchandise receipt for Exchange Only. Clara Kasavina does not issue refunds. The item must be returned in new and unused condition, and in it's original packaging to assure exchange. We cannot accept any exchange which bears an indication that it was used.
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An exchange can be made by requesting a "Return Authorization Number" by e-mail
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Upon receipt of the Return Authorization Number, the product may be sent to:
Clara's Studio
43-01 22nd Street, 6th Fl.
Long Island City, NY 11101
Attn: Return Department
* Please place the RA# on outside of the box.
(Note: It is always best to send any return via UPS, FedEx, or DHL so as to receive a tracking number for your reference.)
